8: Interacting with Customers
Published 29 August 2017 • Hosted by Alice Zhao, Curtis Herbert and Daniel “Jelly” Farrelly
Customer support is a huge part of any business where you create products. Dealing with problems, handling requests and getting 1-star reviews all comes with the territory, so what is the best way to interact with customers? Alice, Curtis and Jelly examine their own practices to figure out what they’re doing right, and maybe give each other a little help with the process.
Episode Chapters
| Start Time | Title | |
|---|---|---|
| 00:00:00 | Introductions | |
| 00:01:01 | What do your customer interactions look like? | |
| 00:07:04 | What tools do you use for these interactions? | |
| 00:13:52 | How often do you get/respond to requests? | |
| 00:21:01 | How does handling support affect your regular workflow? | |
| 00:30:14 | Wrap-up | |