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21: The Angriest Customer

Published 27 February 2018 Hosted by Alice Zhao, Curtis Herbert and Daniel “Jelly” Farrelly

Unfortunately, not every interaction you have as an indie is a positive one. Sometimes our customers run into problems, and their first instinct is to just complain; either via a negative review, an angry email, or a bad mention on social media. Alice, Curtis, and Jelly look at their own experiences and discuss how they deal with the negative stuff, with the hope that there’s something that can be gained from it.

Episode Chapters

Start Time Title
00:00:24Where do negative comments about your app come from?
00:07:22Have you been able to turn around negative interactions?
00:13:55What interactions have caused you to make changes?
00:21:27How do you handle unhelpful reviews?
00:25:56What's your process for approaching negative feedback?

Download Audio (24.39 MB)